Privacy Policy
Your privacy matters to us. Learn how sorenalithos protects and manages your personal information.
Last Updated: 15th March 2025
Introduction
sorenalithos ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard information when you visit our website sorenalithos.com or engage with our financial negotiation skills training services.
This policy applies to all users of our services and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are based in the United Kingdom and operate under UK data protection laws.
Information We Collect
Personal Information You Provide
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes IP addresses, browser types, operating systems, referring URLs, and pages viewed. We use cookies and similar tracking technologies to gather this information.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Service delivery and communication | 5 years after last contact |
| Website Analytics | Site improvement and user experience | 26 months |
| Payment Data | Transaction processing and records | 7 years (legal requirement) |
How We Use Your Information
We process your personal data for various purposes, always ensuring we have a lawful basis under UK GDPR. Our primary uses include providing our financial negotiation training services, processing payments, and maintaining customer relationships.
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our services, and always under strict confidentiality agreements.
Your Rights Under UK GDPR
As a data subject under UK GDPR, you have several rights regarding your personal information. You can exercise these rights by contacting us using the details provided at the bottom of this policy.
Right of Access
Request a copy of the personal data we hold about you, including how we use it and who we share it with.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
Request deletion of your personal data when there's no longer a legitimate reason for us to keep it.
Right to Data Portability
Receive your personal data in a structured format and transfer it to another service provider.
We aim to respond to all rights requests within one month. In some cases, we may extend this period by two additional months if the request is particularly complex. We'll always inform you if we need extra time and explain why.
Data Security and Protection
We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server infrastructure, and regular security audits.
Technical Safeguards
Organizational Measures
Our team receives regular training on data protection principles and handling procedures. We maintain detailed records of our data processing activities and conduct periodic reviews of our privacy practices. Access to personal information is restricted to staff members who need it for their specific job functions.
Third-Party Services and International Transfers
We work with carefully selected third-party service providers to deliver our services effectively. These include payment processors, email service providers, and analytics platforms. All third parties are required to maintain appropriate security measures and use your data only for specified purposes.
Some of our service providers may process data outside the UK. When this occurs, we ensure adequate protection through approved transfer mechanisms such as adequacy decisions or standard contractual clauses. We regularly review these arrangements to maintain compliance with UK data protection requirements.
If you have concerns about international data transfers, please contact us. We can provide specific details about which services involve transfers and what protections are in place.
Cookies and Website Analytics
Our website uses cookies to improve functionality and analyze usage patterns. We categorize cookies as essential, performance, and marketing cookies. Essential cookies are necessary for basic website operation, while others require your consent.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality. We provide clear information about cookie usage when you first visit our site and allow you to make informed choices about which cookies to accept.
Analytics and Performance
We use website analytics to understand how visitors interact with our content and identify areas for improvement. This data is aggregated and anonymized where possible. We retain analytics data for up to 26 months to identify long-term trends and seasonal patterns in user behavior.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices. The date at the top of this policy indicates when it was last updated.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your data rights, please contact us:
sorenalithos
14 Colchester St, Coventry CV1 5NZ, United Kingdom
Phone: +441902420717
Email: info@sorenalithos.com
We're committed to addressing your privacy concerns promptly and thoroughly.